Resident-Centered Memory Care

Creating meaningful roles, routines and activities for memory care residents based on their individual needs.
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Individualized Lifestyle Plan

Individualized Lifestyle Plan

Tailored to each memory care resident’s particular individuality, situation and needs.

  • Life & Legacy interviews
  • Customized caregiver plans
  • Tailored daily personal care
Individual Adaptations to Daily Routine

Individual Adaptations to Daily Routine

We employ a variety of techniques to enhance nutrition, encourage independence, and maintain dignity and self-esteem.

  • Tailored program of activities and recreation
  • Supportive multisensory dining experience
Supportive Homelike Environment

Supportive Homelike Environment

Preserving each memory care resident’s independence as much as possible to support individual needs and make them feel valued as a person.

  • Private apartments
  • Individualized own space / decor
  • Freedom to move about in a familiar, recognizable environment
Emotional and Physical Well-Being

Emotional and Physical Well-Being

Designed to minimize challenges & barriers, and to inspire confidence, peace of mind & independence.

Leads to less agitation and anxiety often felt as part of the dementia process.

  • Non-medical ways to enrich & support emotional needs and physical well-being
  • Tailored Safety Protocols
Specialized Memory Care Training for Caregivers

Specialized Memory Care Training for Caregivers

Trained, compassionate staff with an understanding of memory loss and how the disorder affects the individual.

  • Memory care directors and mentors are Certified Dementia Practitioners
  • Staff trained specifically on memory care
  • Support for residents’ families
Tailored Caregiving Approach

Tailored Caregiving Approach

Montessori specific approach to caregiving in a dementia environment, centered around prior interests and activities of our MCR to create a sense of purpose and accomplishment.

Use of the Validation Method so memory care residents feel they’re being listened to, creating less anxiety and more inner-peace.

Individualized Multisensory Approach

Individualized Multisensory Approach

  • Relaxation techniques and activities
  • Holistic movement activities
  • Aromatherapy
  • Multisensory Dining to enhance independence and enjoyment of meal times

Reflection’s Four Specific Focus Areas

We understand how challenging living with dementia or Alzheimer’s disease can be, for the person and those who love them. It’s important that everyone stays connected, that each resident feels the connection to the world around them, the world they know.

This is why we developed our Reflections Memory Care Program, designed with four specific resident-centered focus areas to specifically address the challenges of living with memory loss and cognitive challenges.

  • CASCADES – Life Enrichment
  • PATHWAYS – Personal Care
  • LANDSCAPES – Serenity Enrichment
  • VISTA – Multisensory Dining

 

Reflections begins in our specially designed neighborhood that provides a safe and secure home with private apartments for each resident.

The physical environment of Reflections is designed to minimize challenges and barriers, and to inspire confidence, peace of mind and independence so each resident has the freedom to move about in a familiar, recognizable environment.

Residents and their families are encouraged to become part of the Reflections family and spend time together in their home and neighborhood.

Our dedicated and caring staff conduct regular visual safety checks on all Reflections’ residents and are always available to provide a helping hand or a reminder.

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Cascades Activities for residents afflicted by Dementia

CASCADES – Life Enrichment

The key to living well…whether you have memory loss or not, is social engagement.

Our Cascades program specifically ensures that our residents have meaningful and purposeful engagement, based on their likes and interests. It allows our residents to really expand their horizons. By providing stimulating activities, we can build self-esteem and encourage independence which can help give our residents their confidence back.

Seasons: We believe each resident is unique and has a different constellation of strengths and abilities. Like the seasons, these will change over time. Reflections focuses on the strengths of each resident, rather than the losses that occur as memory loss progresses. For this reason, we do not refer to memory loss in stages but rather as changes in the Seasons.

My Story: We believe each resident has a life worth celebrating. Reminiscing is one of the most powerful ways to help someone with memory loss engage and connect with the world. Through a variety of activities, our caregivers prompt this journey down memory lane and help residents celebrate their own unique life history.

We use memory books, life and legacy interviews and reminiscence boxes and a variety of activities to reminisce about past life experiences, converse about prized memories, and reminisce about family, career, hobbies, places they’ve visited or lived, and favorite holiday memories.

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PATHWAYS – Personal Care

The Pathways approach to care planning improves residents’ independence and safety by making modifications to daily activities and the environment.

Through our Life & Legacy interviews and our thorough assessment process, we identify interventions based on the strengths of each resident and design interactions to do with — not to do for — our residents. This allows residents to adapt and be as independent as possible.

Pathways’ Care identify areas in which modifications would be most helpful for a resident based on the areas most affected by memory loss:

  • Memory
  • Behavior
  • Emotion
  • Visuospatial
  • Language
  • Sleep

The Montessori Method to Caregiving focuses on creating meaningful roles, routines, and activities for residents based on understanding their prior interests and activities. We invite residents to take part in caring for their home by identifying activities they deem rewarding and valuable. This approach to care reduces anxiety by providing residents with engaging activities that they find rewarding, such as setting the table, folding laundry, or watering plants.

Whether setting the table, helping fold laundry, or potting plants, our residents are encouraged to make meaningful contributions to their home and community.

Training and Certification

We believe that quality care is driven by caregivers with a strong foundation of principles and practices rooted in person-centered care. Through our signature Pathways program, caregivers receive training and certification beyond state minimum requirements. Program directors are certified through the National Council of Certified Dementia Practitioners. Memory care mentors in each community receive a certification to provide ongoing support to caregivers and ensure continuity of care and consistency in delivery in our signature programs.

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Pathways Personal Care for Alzheimer residents
Landscapes Serenity - Memory Care

LANDSCAPES – Serenity Enrichment

Accepting changes that occur as a result of memory loss can be overwhelming and, at times, even a bit scary for memory care residents causing them stress. The Landscapes program uses a variety of relaxation techniques that help manage through these moments of stress as well as maintaining a daily sense of well being:

  • Aromatherapy
  • Snoezelen multisensory environments
  • Meditation and breathing activities
  • Holistic movement activities

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VISTA – Multisensory Dining

Changes in appetite, loss of interest in food, and anxiety during dining times are just a few reasons it can be difficult for those with memory loss to eat nutritiously and stay hydrated.

Through our Vista program, caregivers transform mealtime into a multisensory experience that promotes independence, stimulates all the senses, and encourages exploring new food profiles as taste and appetite change.

Vista offers:

  • Portable refreshment stations
  • Grab-and-go meal options
  • Contrasting table settings
  • Person-centered dining

Creating an Inviting Environment
We’ve given a sharp eye to details when it comes to catering to vision or communication changes in memory care residents. We offer contrasting table settings and colored dinnerware to make it easier to distinguish food. By simply changing plates to a bright canary yellow or red, research shows we can increase how much food residents eat by as much as 25%.

If you visit our community during a mealtime, you’ll notice sample plates on display for residents to see what’s being served and point to their selection when they find it difficult to tell us what sounds more appetizing.

In our dining rooms, we also use our signature aromatherapy scents to stimulate appetite.
Our activities calendar includes a variety of activities where residents can enjoy the aroma of baking cookies or bread before mealtime, which is also known to stimulate appetite.
Proper nutrition plays a large role in sleep, mood, and overall health and well-being. Although getting the nutrition you need while being affected by memory loss can be difficult, we’ve created an environment during mealtimes that stimulates all of the senses toward better nutritional intake.

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VISTA Multisensory Dining program for Memory Care

Download Our Program Brochure

Download our e-brochure (PDF format) to get a full description of our Reflections Memory Care program.

The brochure covers in more detail how each plan of the program helps create a neighborhood that provides a safe and secure space with private, homelike apartments, with dedicated & memory care trained staff, and engaging activities to inspire your loved one.

What Our Customers Think About Memory Care at The Arbors

Janice P.

Janice P.

Daughter of resident at The Arbors at Amherst

My mother has been at The Arbors at Amherst for 2 years this August, first on the main floor and then transitioning to the Reflections unit. I have nothing but praise for all the staff and services that she has experienced during her stay. The staff is so very caring and they try to keep everyone engaged. My mother actually blossomed when she got to the reflections unit, she became happier and more social, conversing with the staff and other residents. the staff has been especially amazing during the covid-19 virus pandemic. Though I had not been able to see my mother in person for several months, whenever I called people were willing to stop what they were doing and give me an update about my mother. Karen was phenomenal, she kept the Arbors safe and virus-free. Everyone put the residents' safety first. Thank you Arbors at Amherst for all you do!💕

Helen K.

Helen K.

Sister of resident at The Arbors at Amherst

My sister is living at The Arbors at Amherst Massachusetts. Assisted living and memory care are in the same building, and she's living in the memory unit. I'm very pleased with it. They have nice little apartments, and she has a little living room, mini-kitchen, her own bathroom, and a bedroom. It's very clean, and the service is excellent. The food looks good when I was there. I think the staff is excellent and very caring, and I think that she's always clean. They take good care of her as far as I know. I haven't been able to visit very much during this pandemic, but I used to visit her frequently before because she's been there for 3-1/2 years. I don't know what they're doing now, but before the pandemic, they used to have concerts, piano players and small groups came in and entertained, they offered some religious services, they had University of Massachusetts students (...)

Stephanie G.

Stephanie G.

Daughter of resident at The Arbors at Chicopee

My father has Alzheimer's and lived in Reflections, the memory care part of the Arbors. Julie, the Reflections director, has over 20 years of experience and is an angel. I could not ask for a better person to take care of my dad. The staff are all experienced with memory care and are patient and compassionate. They keep the residents engaged and busy and take weekly trips for local dining and activities. My dad especially loved the therapy dog that visited. Arbors also made me as the family member feel welcome and at home there. We both became part of the Arbors community. I recommend it highly.

Tempyl D.

Tempyl D.

Daughter of resident at The Arbors at Chicopee

The Arbors at Chicopee has been a great place for my Mom. My Mom has been at the Arbors for 2 years now. She has been in Reflections for the last year. The reflections unit has been very attentive to my Mothers needs and adapted to what she requires. All the staff at the Arbors are extremely friendly and continually keep us informed of all activities going on. I would without a doubt recommend this facility to anyone looking for a safe, comfortable place for their loved ones.

Carol J.

Carol J.

Daughter of resident at The Arbors at Chicopee

After taking my mom out of two so-called skilled nursing homes and a locked dementia unit in another assisted living facility we found the Arbors of Chicopee to be superior. Dementia has taken a toll on our family. We are grateful for the Reflections unit, Julie, and her loving staff. My mom is treated with respect and dignity that all suffering from this disease deserves. Thank you!

Julie O.

Julie O.

Daughter of resident at The Arbors at Dracut

The Arbors at Dracut has become not only a wonderful home for our Mother but a warm, supportive place for our family. Mom has been at Arbors since it opened in 2017. We can attest to the amazing, top-level, highly qualified staff. Residents are treated with the utmost respect, dignity, and love. The pharmacy next door delivers meds, urgent care is adjacent and we moved Mom's primary care next door. Mom is not from the area and has made deep, special friendships. If you are seeking an inviting assisted living/memory care facility and dedicated staff, put the Arbors at Dracut at the top of your list.

Mike A.

Mike A.

Parents are residents at The Arbors at Greenfield

The Arbors at Greenfield was the best choice for our folks who have now been there for over six months. After evaluating factors like cost, proximity to family, and scope of services, which includes memory care, the Arbors at Greenfield was the best choice over a half-dozen other assisted living facilities we researched from Maine to Massachusetts. The Arbor’s staff, particularly Karen Walters-Zucco, addressed our concerns with candor and flexibility. Our parents and we are glad to have chosen the Arbors at Greenfield for their home. Significantly at this time, the Arbors has performed two Covid-19 tests so far for all residents and staff, and to date have had no positive cases. (...)

Betsy S.

Betsy S.

Parents are residents at The Arbors at Stoughton

Both my parents are here with very different needs. Dad has Alzheimer's and Dementia and mom needed a safe environment with a little support and less burden. The staff is wonderful and couldn't be more supportive of our whole family especially during times of significant need. We have utilized traditional and Alzheimer's care and both are outstanding. It has been a tremendous relief knowing my parents are so well cared for. There are plenty of fun social, seasonal activities for their enjoyment.

Effie N.

Effie N.

Daughter-in-law of residents at The Arbors at Stoughton

My mother-in-law, Helen, resided at The Arbors at Stoughton for 18 months in the "Reflections" memory care unit. Helen felt safe and content there, all her cares were met by the wonderful aides and staff. They are all so kind and understanding! The care is compassionate and The Arbors is a happy place with lots of smiles from everyone working there. There were interesting fun activities, music, and craft projects. It was the perfect place for Helen.

Russell P.

Russell P.

Son-in-law of resident at The Arbors at Taunton

My mother-in-law Mary has been at the Arbors for approximately 14 months. She resides in the reflections unit which Specializes in residents with Dementia or are suffering from Alzheimer's. I have found the staff to be extremely attentive and caring and we know each other on a first-name basis. Mary attends many of the outings and although she does not recall much about them she is always uplifted when she returns. Her unit is always clean and well-maintained and her medications are administered in a timely fashion. The staff is very responsive to her needs and they contact us immediately if any problems or needs should arise. I am very impressed with the care that she receives and would highly recommend the Arbors to others.

Have More Questions?

We’d love to answer any questions you might have.

Read More about Memory Care at The Arbors / The Ivy

Instant Access to the Program Overview Brochure

Get more details about our signature Memory Care program to determine how well it will fit your loved one’s situation. Simply fill out the fields below to get access to the PDF.
Reflections Memory Care Brochure Cover


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This guide will answer questions you may have about the costs of assisted living and recommend resources to help you pay for it.


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Often, many adult children avoid bringing it up because it can be a sensitive topic.

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NOTE: Your privacy is important to us. We’ll never share your details nor spam your inbox.

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This guide will provide you with skills and knowledge on how to handle difficult behaviors your aging parent may be experiencing.


NOTE: Your privacy is important to us. We’ll never share your details nor spam your inbox.

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There are many questions to answer before making the decision to take care of a loved one.

This guide will provide answers to questions you may have on this topic.


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What does medication and illness have to do with depression?

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NOTE: Your privacy is important to us. We’ll never share your details nor spam your inbox.

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This guide will provide you with resources and tools on how to identify depression, what are the common causes of depression, and how to promote mental health in your aging loved one.


NOTE: Your privacy is important to us. We’ll never share your details nor spam your inbox.

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In this guide, you’ll find answers to the most common questions asked about assisted living.


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Where do you start searching for assisted living or memory care communities?

What qualities in a community should you look for? How do you know you made the right decision?


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Has your dad stopped getting together for lunches or outings with friends or visits with neighbors? Have you stopped enjoying time with your parents because you’re a caregiver?

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NOTE: Your privacy is important to us. We’ll never share your details nor spam your inbox.

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No one ever plans to be sick or disabled, and disasters, man-made or natural, can happen at any time, anywhere.

Yet older adults are among the most vulnerable during a crisis. That’s why it’s critical that seniors, and those who care for them, prepare for emergencies.


NOTE: Your privacy is important to us. We’ll never share your details nor spam your inbox.

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Moving to assisted living is a life-changing event.

This guide provides tips and ideas on downsizing, what to pack and how to make the transition smooth for your senior parent.


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In this eBook, you’ll learn how to talk with family and friends about caregiving challenges, how to deal with a parent who is resistant to help, how to get more caregiving help from your siblings, and how to keep your job while caregiving.


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Have you had to cut back your hours at work to care for your mom? Are you worried about administering medications or injections?

Have you stopped getting together with friends, either because you don’t have the time or you’re too exhausted? Are you becoming the invisible second patient?


NOTE: Your privacy is important to us. We’ll never share your details nor spam your inbox.

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A Guide to the Most Common Family Caregiver Challenges Associated with Caring for an Aging Parent.

You’ll learn about the true costs of being a family caregiver, common family conflicts that can occur when caring for parents, and some of the unexpected challenges of caregiving.


NOTE: Your privacy is important to us. We’ll never share your details nor spam your inbox.

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In this guide, you’ll learn about the difference between Alzheimer’s and dementia, including the early symptoms of dementia; the seven stages of dementia and the symptoms that typically accompany each one; and the signs it’s time to start exploring your memory care options.


NOTE: Your privacy is important to us. We’ll never share your details nor spam your inbox.

Instant Access to Free Guide


In this guide, you’ll learn about the difference between assisted living and memory care, how health care professionals are trained in dementia care, common features of a memory care community, and questions you should ask when exploring your memory care options.


NOTE: Your privacy is important to us. We’ll never share your details nor spam your inbox.

Instant Access to Free Guide


Navigating adult sibling relationships can be a challenge, but coming together for the sake of your parent is important.

In this guide, you’ll learn about common sibling conflicts that arise when caring for parents, strategies for getting siblings on board, and where to turn to for help.


NOTE: Your privacy is important to us. We’ll never share your details nor spam your inbox.

Instant Access to Free Guide


Assisted living can be a touchy subject. No matter how you approach it, your parent is likely to have objections to something.

As you help them transition to a new stage of life, it helps to be prepared with answers to their questions and concerns.


NOTE: Your privacy is important to us. We’ll never share your details nor spam your inbox.

Instant Access to Free Guide


This checklist will help to make sure you are getting the most out of your visit to The Arbors.

The list details what important questions to ask during your visit so you are able to make an enlightened choice and find the best assisted living community for your needs.


NOTE: Your privacy is important to us. We’ll never share your details nor spam your inbox.

Instant Access to Free Guide


If you’re unsure what Assisted Living looks like in real life, whether there is a difference with nursing homes or a desire to see how community life unfolds, then this guide is exactly what you need.

A guide to discover the Care Team and a Typical Day in Assisted Living.


NOTE: Your privacy is important to us. We’ll never share your details nor spam your inbox.

Instant Access to Free Guide


Have you decided that assisted living is the best option for your elderly parent, and now are feeling overwhelmed on how to begin your search for the right community?

This guide will go over what you need to know before you make a decision.


NOTE: Your privacy is important to us. We’ll never share your details nor spam your inbox.

Instant Access to Free Guide


Are you considering assisted living for yourself or a loved one but are hesitant about the cost? Assisted living costs, services and amenities vary greatly among the last and most expensive communities, and costs are higher in some states than others.

This guide will answer questions you may have about the costs of assisted living and recommend resources to help you pay for it.


NOTE: Your privacy is important to us. We’ll never share your details nor spam your inbox.

Instant Access to Free Guide


Talking to your aging parent about moving to an assisted living community isn’t easy.

Often, many adult children avoid bringing it up because it can be a sensitive topic.

This guide will provide you with helpful tips and insight on how to have a productive conversation with your parent and siblings regarding your parent’s future.


NOTE: Your privacy is important to us. We’ll never share your details nor spam your inbox.

Instant Access to Free Guide


Difficult behaviors in elderly adults are very common. They may be an expression of frustration your loved one feels or a symptom of early stages of dementia or Alzheimer’s.

This guide will provide you with skills and knowledge on how to handle difficult behaviors your aging parent may be experiencing.


NOTE: Your privacy is important to us. We’ll never share your details nor spam your inbox.

Instant Access to Free Guide


Becoming a family caregiver can be a rewarding experience. It also has its challenges.

There are many questions to answer before making the decision to take care of a loved one.

This guide will provide answers to questions you may have on this topic.


NOTE: Your privacy is important to us. We’ll never share your details nor spam your inbox.

Instant Access to Free Guide


Is your parent or loved one depressed, or just in a bad mood?

What does medication and illness have to do with depression?

How can you help? In this guide, you will be provided with answers to the difficult questions you may have about depression.


NOTE: Your privacy is important to us. We’ll never share your details nor spam your inbox.

Instant Access to Free Guide


Has your aging parent recently lost interest in activities they used to enjoy? Have you noticed a change in their mood and behavior?

This guide will provide you with resources and tools on how to identify depression, what are the common causes of depression, and how to promote mental health in your aging loved one.


NOTE: Your privacy is important to us. We’ll never share your details nor spam your inbox.

Instant Access to Free Guide


Does your loved one need more support than what they are getting? Would they benefit from some assistance with daily activities?

In this guide, you’ll find answers to the most common questions asked about assisted living.


NOTE: Your privacy is important to us. We’ll never share your details nor spam your inbox.

Instant Access to Free Guide


Where do you start searching for assisted living or memory care communities?

What qualities in a community should you look for? How do you know you made the right decision?


NOTE: Your privacy is important to us. We’ll never share your details nor spam your inbox.

Instant Access to Free Guide


Has your dad stopped getting together for lunches or outings with friends or visits with neighbors? Have you stopped enjoying time with your parents because you’re a caregiver?

Choosing an assisted living community is a big decision. Learn how to find the right one for you and your loved one.


NOTE: Your privacy is important to us. We’ll never share your details nor spam your inbox.

Instant Access to Free Guide


No one ever plans to be sick or disabled, and disasters, man-made or natural, can happen at any time, anywhere.

Yet older adults are among the most vulnerable during a crisis. That’s why it’s critical that seniors, and those who care for them, prepare for emergencies.


NOTE: Your privacy is important to us. We’ll never share your details nor spam your inbox.

Instant Access to Free Guide


Moving to assisted living is a life-changing event.

This guide provides tips and ideas on downsizing, what to pack and how to make the transition smooth for your senior parent.


NOTE: Your privacy is important to us. We’ll never share your details nor spam your inbox.

Instant Access to Free Guide


In this eBook, you’ll learn how to talk with family and friends about caregiving challenges, how to deal with a parent who is resistant to help, how to get more caregiving help from your siblings, and how to keep your job while caregiving.


NOTE: Your privacy is important to us. We’ll never share your details nor spam your inbox.

Instant Access to Free Guide


Have you had to cut back your hours at work to care for your mom? Are you worried about administering medications or injections?

Have you stopped getting together with friends, either because you don’t have the time or you’re too exhausted? Are you becoming the invisible second patient?


NOTE: Your privacy is important to us. We’ll never share your details nor spam your inbox.

Instant Access to Free Guide


In this guide, you’ll learn about the difference between Alzheimer’s and dementia, including the early symptoms of dementia; the seven stages of dementia and the symptoms that typically accompany each one; and the signs it’s time to start exploring your memory care options.


NOTE: Your privacy is important to us. We’ll never share your details nor spam your inbox.

Instant Access to Free Guide


In this guide, you’ll learn about the difference between assisted living and memory care, how health care professionals are trained in dementia care, common features of a memory care community, and questions you should ask when exploring your memory care options.


NOTE: Your privacy is important to us. We’ll never share your details nor spam your inbox.

Instant Access to Free Guide


Navigating adult sibling relationships can be a challenge, but coming together for the sake of your parent is important.

In this guide, you’ll learn about common sibling conflicts that arise when caring for parents, strategies for getting siblings on board, and where to turn to for help.


NOTE: Your privacy is important to us. We’ll never share your details nor spam your inbox.

Instant Access to Free Guide


Assisted living can be a touchy subject. No matter how you approach it, your parent is likely to have objections to something.

As you help them transition to a new stage of life, it helps to be prepared with answers to their questions and concerns.


NOTE: Your privacy is important to us. We’ll never share your details nor spam your inbox.

Instant Access to Free Guide


A Guide to the Most Common Family Caregiver Challenges Associated with Caring for an Aging Parent.

You’ll learn about the true costs of being a family caregiver, common family conflicts that can occur when caring for parents, and some of the unexpected challenges of caregiving.


NOTE: Your privacy is important to us. We’ll never share your details nor spam your inbox.

Instant Access to Free Guide


This checklist will help to make sure you are getting the most out of your visit to The Arbors.

The list details what important questions to ask during your visit so you are able to make an enlightened choice and find the best assisted living community for your needs.


NOTE: Your privacy is important to us. We’ll never share your details nor spam your inbox.

Instant Access to Free Guide


If you’re unsure what Assisted Living looks like in real life, whether there is a difference with nursing homes or a desire to see how community life unfolds, then this guide is exactly what you need.

A guide to discover the Care Team and a Typical Day in Assisted Living.


NOTE: Your privacy is important to us. We’ll never share your details nor spam your inbox.

Instant Access to Free Cost Comparison guide

You’re probably wondering how much the different senior living options compare to your current situation.
If you do, then this guide is exactly what you need.


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