Meet the Team Behind The Arbors & The Ivy

At The Arbors & The Ivy, our story is rooted in family, dedication, and creating welcoming senior living communities where residents feel known, supported, and valued. As a family-owned and operated organization, we believe senior living works best when care is personal, and leadership is present, consistent, and deeply connected to the people who live and work in our communities.

With decades of experience across assisted living and memory support, our executive and regional leaders have been part of The Arbors & The Ivy family for 20 to 25 years. That longevity brings continuity for residents, trusted relationships for families, and a shared commitment to caring for every generation as we would our own.

Leadership & vision

Leadership at The Arbors & The Ivy is built on consistency, accountability, and an unwavering focus on residents and their families. Our leaders did not arrive overnight. Many began their careers in hands-on roles and grew alongside our communities, learning every aspect of senior living from the ground up.

This long-term leadership creates stability across our communities and reinforces a culture where decisions are guided by experience, compassion, and a clear vision for how families want their loved ones cared for.

Sara Robertson

Chief Executive Officer

Sara Robertson brings more than 25 years of experience in senior living and leads The Arbors & The Ivy as a third-generation family owner. She began her career on the ground floor and worked her way through sales, marketing, executive leadership, and operations.

Today, Sara guides long-term planning, growth, and vision while staying closely connected to community life. She also founded Integra Home Health Agency to help support residents with additional personal care services when needed.

Ask Sara about: How family ownership keeps leadership consistent and personal.

Emily Quinn

Chief Marketing Officer

Emily Quinn grew up in the family business and has been involved with The Arbors & The Ivy since her teenage years. She has worked in roles ranging from resident care to marketing leadership, gaining a deep understanding of community life.

Emily now leads regional marketing and sales efforts while supporting outreach, events, and family connections. Her background in home health brings a well-rounded perspective to senior living.

Ask Emily about: What families look for most when choosing a community.

Amie Hanrahan

Co-Owner, Director of Integra Home Health Agency

Amie Hanrahan has more than 25 years of experience in senior living and has supported nearly every phase of community growth and development. She played a key role in opening new communities and supporting teams during periods of expansion.

Amie now leads Integra Home Health Agency, helping residents receive additional personal care services during their time with The Arbors & The Ivy.

Ask Amie about: How home health services can support residents within our communities.

Jason Robertson

President

Jason Robertson oversees business development and long-term growth for The Arbors & The Ivy. His work includes site selection, community development, and helping shape spaces that residents are proud to call home.

Jason began his journey with The Arbors as a college student working in one of the communities, giving him a firsthand understanding of daily life and teamwork. That experience continues to guide how he approaches growth today.

Ask Jason about: How our communities are thoughtfully designed for residents and families.

Lisa Holt, RN

Chief Operations Officer

Lisa Holt has been part of The Arbors family for more than two decades and brings over 27 years of nursing and operational experience to her role. She oversees daily operations across all communities and supports consistency in training, policies, and team development. Lisa values time spent with residents most and is also a co-founder of the non-profit organization The Arbors Gives Back.

Ask Lisa about: How our teams stay aligned across communities.

Michael Gaudet

Chief Financial Director

Michael Gaudet works closely with community and regional leaders to support thoughtful financial planning and long-term stability. He partners with teams across departments to help communities stay supported and prepared. Michael began his career with The Arbors more than a decade ago and values working alongside people who genuinely care about residents and one another.

Ask Michael about: How planning supports strong, sustainable communities.

Sondra Jones

Regional Marketing and Sales Director

Sondra Jones has been part of The Arbors family for more than 20 years, starting her career as a resident care aide. Over time, she advanced through leadership roles and found her passion in marketing and sales.

She now mentors sales teams across communities and enjoys connecting with residents, families, and local partners. Sondra is also a Marine Corps veteran and co-founder of the non-profit organization, The Arbors Gives Back.

Ask Sondra about: What makes each community unique.

Nellie Vieira

Regional Executive Director

Nellie Vieira has spent more than 25 years caring for older adults and joined The Arbors family in 2003. She began as a resident care director, then became an executive director, and later advanced into regional leadership. She focuses on mentoring teams and creating welcoming environments where residents and staff feel at home.

Ask Nellie about: How leadership supports both residents and staff.

Julie Dudley

Regional Social Engagement and Reflections Program Director

Julie Dudley oversees social engagement and memory support programming across communities. With decades of experience supporting individuals living with dementia, she works closely with residents and families to create meaningful daily experiences. Her work is shaped by both professional expertise and personal connection.

Ask Julie about: How personalized engagement supports memory care.

Briana LaChappelle

Regional Digital Marketing Specialist

Briana LaChappelle supports digital communication and storytelling across The Arbors & The Ivy. Her background includes healthcare marketing, community outreach, and content creation. Family is central to her values, which makes her work with The Arbors & The Ivy especially meaningful.

Ask Briana about: How we stay connected with families online.

Kenny Poirier

Kenny Poirier brings decades of valuable experience in the food industry and works closely with community kitchens to support dining experiences that residents enjoy. His collaboration with dietitians to design menus that are both healthy and appealing highlights his ability to balance practicality with creativity. He values resident feedback and often incorporates personal preferences into menus.

Ask Kenny about: How resident feedback shapes the dining experience.

Danielle Pragluski

Regional Office Manager

Danielle Pragluski has been part of The Arbors & The Ivy family since 2015 and brings more than 20 years of administrative experience to her role. She supports office teams across all communities, helping maintain consistency in daily operations and administrative processes. Danielle values supporting her teams and finds her work especially meaningful when it helps create a positive experience for residents.

Ask Danielle about: How our teams stay connected across communities.

Ed Walters-Zucco, RN, ACM-RN

Regional Director of Resident Care

Ed Walters-Zucco has more than 20 years of experience with The Arbors, The Ivy, and Integra Home Health. He began his career as a resident care aide and advanced through nursing and leadership roles. Ed supports residents, families, and care teams through education, training, and collaboration.

Ask Ed about: How resident care teams work together across communities.

Brian Hanlon

Regional Maintenance Director

Brian Hanlon has worked with The Arbors & The Ivy for over 20 years, supporting maintenance teams and overseeing building systems across communities. He takes pride in helping residents feel comfortable in their surroundings and giving back to older generations.

Ask Brian about: How our communities are cared for behind the scenes.

Stephanie Zelazo

Regional Sales Specialist

Stephanie Zelazo brings more than 10 years of experience in senior living sales and family support to her role. She works closely with marketing and sales teams across communities, helping families navigate the transition to senior living with clarity, care, and thoughtful guidance.

She focuses on communication, collaboration, and making families feel supported from the very first conversation.

Ask Stephanie about: What to expect during your first visit.

Our family lives here, too

The Arbors & The Ivy is family-owned and operated, and that commitment runs deeper than ownership alone. Multiple generations of The Arbors & The Ivy founding family remain actively involved in daily life across all of our communities, helping guide leadership decisions and long-term planning with care and intention.

One of the most meaningful reflections of this connection is Nana, the family matriarch, who calls The Arbors & The Ivy home. Her presence is a daily reminder that the care we provide is personal. We’re not just supporting residents—we’re caring for our own family, too.

To learn more about how this journey began, read our origin story.

A clinical team built on care & compassion

Our clinical and operational leaders work closely with community teams to support residents with care and consistency. Many have been part of The Arbors & The Ivy family for years, which helps create familiar faces, steady guidance, and a shared understanding of what matters most to residents and their families.

Each day, our leadership team helps support care by:

Providing clear care guidelines and shared expectations
Encouraging ongoing learning and professional growth for staff
Supporting collaboration between nurses, care teams, and leadership
Promoting consistency so residents feel comfortable, supported, and understood

Culture & longevity—why our staff stays

Many members of our team have spent 10, 15, or even more than 20 years growing their careers within The Arbors & The Ivy communities. That continuity allows residents to see familiar faces, build trusting relationships, and feel more at ease in their daily routines.

Families often share that they notice this sense of familiarity right away. Read more about what our residents and families say about their experiences at The Arbors & The Ivy.

Giving back together

Giving back is something residents and staff do together, not just something that happens behind the scenes. The Arbors Gives Back was started by team members who wanted to create meaningful ways for residents to stay connected to their communities and support causes close to their hearts. What began as a single local fundraiser has grown into an ongoing, resident-driven initiative supported by staff across communities.

Over the years, these shared efforts have made a real impact, including:

Raising more than $110,550 for Alzheimer’s research through community events and fundraisers
Bringing residents, staff, and neighbors together for walks and events that raised over $15,000 for lupus research
Hosting annual holiday giving initiatives that provide food, clothing, and gifts to local families and organizations

By working together, residents and team members turn compassion into action and strengthen the communities they call home. Read more about how The Arbors Gives Back to the community.

Ask us how we can help your family today

Reaching out is often the first step in a very personal decision, and we want that step to feel comfortable and supportive. When you contact The Arbors & The Ivy, you will connect with a knowledgeable team member who takes the time to listen, answer questions, and understand what matters most to your family.

You choose how the conversation begins. Some families prefer a quick call, others start with a form, and many find it helpful to visit in person. There is no pressure and no expectation to move forward until you feel ready.

Here are a few ways we can connect:

Call us to speak with a team member and ask immediate questions
Complete our contact form, and we will follow up at a time that works for you
Schedule a free tour to visit a community, meet the team, and see daily life firsthand

No matter how you reach out, our goal is to provide clarity, reassurance, and guidance so you can make the decision that feels right for your family.