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The Arbors Assisted Living Hospitality

From Hotel to Assisted Living Hospitality

For 11 years, Lindsay Redin worked as a front office manager for big box hotels in downtown Boston. Empathetic and caring, Redin loved interacting with guests as they arrived tired from their travels and was willing to go above and beyond to make the guests happy. But the hours were tough, and when Redin and her husband decided they wanted to adopt a child, she knew it was time for a change.

Redin grew up in Western Massachusetts and knew her cousin was running a successful family business in the area. Her cousin? Sara Robertson, co-owner of The Arbors.

“Her mom and my dad are sister and brother,” Redin says, “so I always knew of The Arbors. I knew it was family-owned and -operated company, and I knew they had good growth, which means they had a great product. I thought it would be a great fit given my hospitality background.”

Hospitality, once reserved for hotels and resorts, is now a key component of senior living, so Redin left the hotel industry and started working as the director of marketing at The Arbors. After a year, she moved to the executive director role at The Arbors at Stoneham. In July 2018, she became the executive director of the Ivy at Ellington.

Going from Global to Local Hospitality

In the five years Redin has been working in senior living, she’s noticed a few similarities between the hotel world and the senior living world.

First, it’s the little things that make the difference in terms of offering hospitality — whether to hotel guests or to her residents at the Ivy at Ellington. For example, Ellington, Connecticut, has its roots as an agricultural community, so in the restaurant-style dining room at Ivy at Ellington, residents are served locally-sourced food.

Second, whether you’re staying in a nice hotel or an assisted living community with The Arbors, it’s all about treating each individual with compassion and understanding.

“For me, it’s all about seeing the good that you’re bringing to people’s lives whether for the moment or the day,” Redin says. “I love seeing our residents flourish in a community that’s safe and suitable for them, seeing an uptick in where they were. A lot of residents were anxious to come here, and watching the anxiety go away as they transition to living here is rewarding to me.”

The biggest difference Redin has noticed since moving from a global corporation to a family-owned senior living community, even though both positions are both related to hospitality? Numbers versus names.

“In your individual hotel, you have a name and voice associated to you, but companywide, you’re just a number,” Redin says. “Here at The Arbors, that’s never going to be the case. It gives us — as the executive directors — the ability to call an owner and say, ‘This is my issue. What do you think we should do?’ We can talk through individual cases and figure out what works best for the person in the community.”

Adding Members to Her Family

As Redin and her husband are adding to their family at home, Redin is adding to her family at work and in the community, too. It’s what she loves most about working at The Ivy at Ellington.

“We are family taking care of family,” she says. “We always want to take people who are appropriate for our setting. We look at every individual and their needs and see if we’re a good fit for them. We don’t put anybody in a position where we just putting in a head in the bed so we can collect rent. We look at everybody’s individuals care needs and see if we can offer the best quality of life for them.”

The Ellington community is welcoming The Ivy at Ellington and Redin with open arms, too.

“The Ivy at Ellington has a much more small-town feel than our other Arbors communities,” Redin says. “I like how wholesome and down to earth the people are. Everybody is welcoming and willing to help. They’re super excited that we’re here. The town is happy to have us as an option for seniors in need.”

Searching for the Right Home

For families who are searching for assisted living or memory care for their loved ones, Redin likens it to the college search on which recent high school graduates embark.

“You know when you step onto a college campus that it’s the right fit for you,” she says. “It’s important to feel like it’s a good fit, but it’s really important that you have a good connection to the professors, or in our case, the staff. Most assisted living communities are these big, beautiful buildings and the only different thing between us are the people in it.”

That’s why Redin is so happy to be working at The Ivy at Ellington. “It doesn’t even feel like work,” she says. It really feels like — it sounds silly — but it does feel like a big family. Your residents become attached to you and vice versa. It really is everybody looking out for each other and making the most out of their day.”

 

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The Arbors Assisted Living-Guide-Assisted Living Costs and AffordabilityAre you considering assisted living for yourself or a loved one but are hesitant about the cost? Assisted living costs, services and amenities vary greatly among the last and most expensive communities, and costs are higher in some states than others.

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The Arbors Assisted Living-Guide-Having “The Talk” With Your Parent: It’s Time for Assisted Living
Talking to your aging parent about moving to an assisted living community isn’t easy.

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The Arbors Assisted Living-Guide-The Challenges of Aging: How to Handle Your Aging Parent’s Difficult BehaviorsDifficult behaviors in elderly adults are very common. They may be an expression of frustration your loved one feels or a symptom of early stages of dementia or Alzheimer’s.

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The Arbors Assisted Living-Guide-Becoming a Family Caregiver: What You Need to Know Before Deciding to Take Care of a Loved One
Becoming a family caregiver can be a rewarding experience. It also has its challenges.

There are many questions to answer before making the decision to take care of a loved one.

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The Arbors Assisted Living-Guide-Helping Your Parent Manage DepressionIs your parent or loved one depressed, or just in a bad mood?

What does medication and illness have to do with depression?

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The Arbors Assisted Living-Guide-Is It Depression? A Guide to Identifying and Addressing Depression in Aging AdultsHas your aging parent recently lost interest in activities they used to enjoy? Have you noticed a change in their mood and behavior?

This guide will provide you with resources and tools on how to identify depression, what are the common causes of depression, and how to promote mental health in your aging loved one.


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The Arbors Assisted Living-Guide-Assisted Living Frequently Asked Questions and Answers
Does your loved one need more support than what they are getting? Would they benefit from some assistance with daily activities?

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The Arbors Assisted Living-Guide-Why We Chose the Arbors Assisted Living and Memory Care: A Collection of Stories from Residents Living at The ArborsWhere do you start searching for assisted living or memory care communities?

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The Arbors Assisted Living-Guide-7 Warning Signs It’s Time to Make the Move to Assisted Living
Has your dad stopped getting together for lunches or outings with friends or visits with neighbors? Have you stopped enjoying time with your parents because you’re a caregiver?

Choosing an assisted living community is a big decision. Learn how to find the right one for you and your loved one.


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Guide-Getting Your Affairs in Order
No one ever plans to be sick or disabled, and disasters, man-made or natural, can happen at any time, anywhere.

Yet older adults are among the most vulnerable during a crisis. That’s why it’s critical that seniors, and those who care for them, prepare for emergencies.


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Guide-Guide to Making the Move to Assisted Living
Moving to assisted living is a life-changing event.

This guide provides tips and ideas on downsizing, what to pack and how to make the transition smooth for your senior parent.


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Guide-Solutions to Common Caregiving ChallengesIn this eBook, you’ll learn how to talk with family and friends about caregiving challenges, how to deal with a parent who is resistant to help, how to get more caregiving help from your siblings, and how to keep your job while caregiving.


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How Moving My Loved One to The Arbors Eliminated My Caregiving ChallengesHave you had to cut back your hours at work to care for your mom? Are you worried about administering medications or injections?

Have you stopped getting together with friends, either because you don’t have the time or you’re too exhausted? Are you becoming the invisible second patient?


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Guide-When is the Right Time for Memory Care?In this guide, you’ll learn about the difference between Alzheimer’s and dementia, including the early symptoms of dementia; the seven stages of dementia and the symptoms that typically accompany each one; and the signs it’s time to start exploring your memory care options.


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Guide-What to Look for in a Memory Care CommunityIn this guide, you’ll learn about the difference between assisted living and memory care, how healthcare professionals are trained in dementia care, common features of a memory care community, and questions you should ask when exploring your memory care options.


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Guide-Brothers and Sisters
Navigating adult sibling relationships can be a challenge, but coming together for the sake of your parent is important.

In this guide, you’ll learn about common sibling conflicts that arise when caring for parents, strategies for getting siblings on board, and where to turn to for help.


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Guide-The StandoffAssisted living can be a touchy subject. No matter how you approach it, your parent is likely to have objections to something.

As you help them transition to a new stage of life, it helps to be prepared with answers to their questions and concerns.


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Guide-11 Most Common Caregiving Challenges
A Guide to the Most Common Family Caregiver Challenges Associated with Caring for an Aging Parent.

You’ll learn about the true costs of being a family caregiver, common family conflicts that can occur when caring for parents, and some of the unexpected challenges of caregiving.


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Guide-Checklist_ Questions to Ask When Touring an Assisted Living Community
This checklist will help to make sure you are getting the most out of your visit to The Arbors.

The list details what important questions to ask during your visit so you are able to make an enlightened choice and find the best assisted living community for your needs.

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Guide-What is Assisted Living Really LikeIf you’re unsure what Assisted Living looks like in real life, whether there is a difference with nursing homes or a desire to see how community life unfolds, then this guide is exactly what you need.

A guide to discover the Care Team and a Typical Day in Assisted Living.

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You’re probably wondering how much the different senior living options compare to your current situation.
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