Sara Robertson

Regional Executive Director

As a member of the Gralia family, I have worked for the business since I was 14 years old. I worked my way up from landscaping and dishwashing to secretarial and managerial roles. After I graduated cum laude from UMass Amherst with my Bachelor’s in Hospitality, I returned to the company as a Marketing Director, a position I held for six years. I then had a four-year stint as Executive Director before stepping into my current position. It has been very rewarding to be a part of the successful growth of our company. I live in East Longmeadow with my husband Jason and our three children. I feel lucky that all of my family still lives in the area. Sunday dinners are tradition. Outside of work, I enjoy exercising, cooking delicious food, relaxing on the beach and spending lots of time with family and friends.

Amie Hanrahan

Regional Executive Director

I was born into this business and worked summers and weekends at The Arbors while I was growing up. I received my Associate’s from Northern Essex Community College and my Bachelor’s from Westfield State before coming to work for the company full time. Over the past 20 years, I have served in many positions — secretarial, marketing, Executive Director and now Regional Executive Director. I’m grateful that I’ve had the opportunity to grow and be able to really gain an understanding of the whole business. I love meeting the residents and their families and helping them understand how committed we are to providing the best assistance and care. I was born and raised in Longmeadow, Massachusetts, where I live with my husband and two sons. Outside of the office, I enjoy exercising and hosting get-togethers for friends and family. I am the manager for my younger son’s hockey team and love watching my boys play hockey and lacrosse.

Lisa Holt, RNLisa Holt

Regional Director of Operations

I received my RN from Baystate Medical Center School of Nursing in 1988 and came to work at The Arbors in July of 1998. There are many things I love about my job, but working closely with the residents is by far the most rewarding. The best part of my workday is spending time listening to their stories and it feels great to be in a position to offer them the assistance they need. In my free time, I enjoy reading, golf, drawing and photography. I was born and raised in Western Massachusetts and currently live in Southampton with my family.

Sondra Jones

Regional Marketing Director

After high school, I joined the Marine Corps and completed boot camp at Parris Island at the age of 17.  I was stationed in Okinawa for a year before training in Korea. My last three years of service were spent in Kaneohe Bay, Hawaii. 

When I returned home, I started working at The Arbors at Chicopee, first as a Resident Care Aide, then as a receptionist before being promoted to Marketing Director, a position I held for 7 years.  After being in Chicopee for 11 years, I transferred to an Executive Director position at The Arbors at Westfield. In 2017, I accepted the position of Regional Director of Marketing.

It’s very fulfilling to work for such a great family business.  I love every part of my job, especially the residents, their families and their stories.  

I was born and raised in Chicopee and continue to live there with my husband John and our two boys Cody and Riley.  In my spare time I love shopping, golfing, relaxing on the beach with a glass of wine, spending time with friends and family and, of course, watching my Judge Judy.

Dennis Clark

Regional Food Service Director

DennisBefore coming to The Arbors in 2011, I worked for the Waterford Hotel Group for 16 years at the Sheraton Bradley Hotel and the Hartford Hilton. I have a degree in hospitality management from HCC and continued on to Westfield State for my business management degree. For me, the main highlight of working for The Arbors is making someone’s day better through the art of fine food. It’s also very refreshing to work for a close-knit family business after so many years in a larger corporate environment. I’m a happy single father of a 10-year-old son and 8-year-old daughter. I was born and raised in Agawam, Massachusetts, and live there to this day. Outside of work, I enjoy spending time with my crazy kids — taking long bike rides, going bowling, seeing movies and hitting Six Flags. My favorite vacation spot is Cape Cod. I love cruising the dunes of the National Seashore and relaxing on the beach.

Brian HanlonBrian Hanlon

Regional Maintenance Director

I have been with The Arbors for more than 10 years.  The part I find most rewarding is giving back to the older generations that have given so much to us. There is a great deal of satisfaction in helping residents and seeing smiles on their faces. I have lived in Hadley, Massachusetts, with my wife Deb for the last 25 years and we have raised 3 beautiful children there. When I’m not at The Arbors, I am enjoying the outdoors of Western Massachusetts — biking, hiking, gardening, playing with our dogs and horses and boating the Connecticut River.

Michelle Veratti

Social Media Manager

I started working at the Arbors Kids in 2003 before moving over to the Assisted Living in 2008. I have my BA in Psychology which I utilize at The Arbors through social work. I really enjoy visiting the residents and hearing their stories. Before I became Social Media Manager, I was the Regional Activities Director and worked closely with our wonderful and dedicated Activity Directors at each site and supported them in many ways.

I grew up in South Hadley and currently live in Longmeadow with my family. I enjoy photography and take my camera with me everywhere. Some of my best times are spent at the beach, hiking with my children and spending time with close friends and family.

Patricia RickettsDSC_0023a

Regional Activities and Reflections Program Director

I have been with The Arbors since 1999. It has been 16 wonderful years. I truly feel like I am part of a blessed family. I love working every day to give the best quality of life and happiness to our residents, as well as peace of mind to their families. I have 21 years of experience in dementia and elder care. I am certified by the Alzheimer’s Association and I am also a Certified Dementia Practitioner. In my regional role, I enjoy helping our directors to have the best programs possible and supporting them. I have been married to the love of my life for 28 years. We live in Taunton, Massachusetts and have two children and two cats. In my free time, my favorite place to be is on the water swimming, fishing and sunning. My husband and I love to take off on weekend adventures — Block Island, Gloucester, Niagara Falls, Plymouth — anywhere there is water. I am also a huge football fan. Go Patriots!

Michael GaudetMike Gaudett

Regional Office Manager

In 2003, I graduated from UMASS Amherst with my Bachelor’s in Hospitality Management. I started my career with this organization six years ago as the Office Manager for The Arbors Kids. I have since transferred over to Assisted Living and become Regional Office Manager. One of the best parts of this job is working with a great team of supportive people who have integrity and truly care for people. I was born in Fitchburg, Massachusetts, and moved to East Longmeadow in 2003. My beautiful wife and I have two wonderful daughters. When it comes to hobbies I like golf, golf and more golf. I’m also an avid Boston Sports fan and I love spending time with my friends and family, hosting football parties and cooking Cajun food.

Your browser is out-of-date!

Update your browser to view this website correctly.Update my browser now